Terms & Conditions
These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which Fletchers Freesias ("we/us") makes this website (the "Fletchers Freesias Site") available to you and any of our services which are accessible on or via the Fletchers Freesias Site (the "Fletchers Freesias Service").
These Terms and Conditions govern your use of the Fletchers Freesias Site and the Fletchers Freesias Service.
1. Fletchers Freesias products
1.1 All Fletchers Freesias Products as depicted on this website (as may be varied from time to time) are available in Guernsey, UK.
1.2 Fletchers Freesias Products may be delivered by us in bud to ensure longer life.
1.3 Some Fletchers Freesias Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact the Fletchers Freesias Customer Service Team at:
Fletchers Freesias at The Guernsey Freesia Centre,
Route Carre, St Sampson's, Guernsey, Channel Islands
Tel: 01481 248185 Fax:- 01481 248582
sales@fletchers-freesias.co.uk.
1.4 All Fletchers Freesias Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Fletchers Freesias Product of equivalent value and quality without notice.
1.5 In the event that we are unable to supply the Fletchers Freesias Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
2. Prices
2.1 Prices listed within the Fletchers Freesias Service are valid for a maximum of 14 days of submitting your purchase form.
3. Orders / Payment
3.1 You will be given clear instructions to follow to navigate the Order Form and you shall be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by all major credit and/or debit cards other than Electron, department store cards and any other credit and/or debit cards as we may specify from time to time. By clicking on the 'check out' button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Fletchers Freesias site.
3.2 Submitting your Order Form is subject to our acceptance of this offer when we issue a written confirmation of acceptance by e-mail to the e-mail address with which you have addressed us. This message will re-confirm elements of the order(s) you have placed including confirmation of your card message. We will not consider ourselves bound by a contract with you until we have issued this confirmation.
3.3 We will confirm your order details and advise you that we are processing your purchase when we e-mail you.
3.4 We cannot accept Order Forms from customers under the age of eighteen (18) years.
4. Delivery
4.1 Except where stated, Fletchers Freesias Delivery will be applicable within the UK, Ireland, Isle of Man and Channel Islands. If you request delivery to remote areas which are not normally delivered to by Fletchers Freesias you will be advised of any additional charges as soon as possible upon receipt of your Order Form.
4.2 On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date. Flowers are posted Monday to Thursday to arrive as close to a specific date as possible. Deliveries to Europe & Eire are only posted on Mondays & Tuesdays. We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the Fletchers Freesias Product you request on the next working mailing day.
4.3 Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.4 In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
4.5 In respect of orders outside the UK, Channel Islands and Ireland, delivery shall be made as soon as is reasonably practicable but you acknowledge that delivery on the intended delivery date cannot be guaranteed.
4.6 In the instance of there being difficulties in delivering your order to the intended recipient we (including the third party delivering your order) reserve the right to contact the recipient using the contact details you provide on the Order Form.
4.7 When placing your order you are able to specify further delivery information using the 'Delivery Information' field provided. This is intended to provide further guidance to the party delivering your order which isn't included within your address information - for example to specify floor number, or hospital ward. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfil your order.
5. Cancellation
5.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date for UK, Ireland and Channel Islands. Where delivery is to be made outside UK, Ireland and Channel Islands please provide notification 48 hours before the intended delivery date.
5.2 To amend or cancel your order, please contact the Fletchers Freesias from 8am until 6pm Monday to Friday and 9am until 5pm on Saturday at:
Fletchers Freesias at The Guernsey Freesia Centre,
Route Carre, St Sampson's, Guernsey, Channel Islands
Tel: 01481 248185 Fax:- 01481 248582
sales@fletchers-freesias.co.uk.
5.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
6. Fletchers Freesias customer services
6.1 In the event that you are not satisfied with the Fletchers Freesias Service any complaints should be addressed to Fletchers Freesias at:
Fletchers Freesias at The Guernsey Freesia Centre,
Route Carre, St Sampson's, Guernsey, Channel Islands
Tel: 01481 248185 Fax:- 01481 248582
sales@fletchers-freesias.co.uk.
6.2 Because of the perishable nature of Fletchers Freesias Products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
7. Disclaimer
7.1 Whilst we agree to use our reasonable endeavours to ensure that the Fletchers Freesias Site and/or the Fletchers Freesias Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Fletchers Freesias Site and/or the Fletchers Freesias Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Fletchers Freesias Site and/or the Fletchers Freesias Service impossible or impractical.
7.2 (a) We accept liability for death or personal injury arising from our negligence.
(b) Subject to clause 7.2(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your Order Form with us shall be limited to a multiple of [5] times the price you have paid for the Fletchers Freesias Products.
(c) Subject to clauses 7.2(a) and 7.2(b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Fletchers Freesias Site and/or the Fletchers Freesias Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the Fletchers Freesias Products supplied.
(d) Subject to clauses 1.5 and 4.5 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.
8. General
8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Fletchers Freesias Site and/or the Fletchers Freesias Service from time to time. We will post any changes on the Fletchers Freesias Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Fletchers Freesias Service or Fletchers Freesias Site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
8.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Fletchers Freesias Site and/or the Fletchers Freesias Services for any reason at any time.
8.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Fletchers Freesias Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
8.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.
8.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
8.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
8.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.